Membership Monday: ImageFIRST

ImageFIRST Provides The Healthcare Industry With Laundering (& So Much More) 

Melissa Mondejar is a regional sales manager at ImageFIRST, a laundering service that focuses solely on healthcare. She has been with the company over nine years and enjoys the strong culture and the associate-first mentality. “When you treat your associates right, it’s all going to trickle down,” she says.

ImageFIRST works to provide the most effective laundering process for healthcare workers across the country and prides itself on being a value-driven service with over a 97% customer retention rate. By only focusing on the healthcare industry, ImageFIRST is able to stand out amongst the competition by surpassing all sanitization guidelines. “A huge part of our value is that we have processes in place that meet and exceed all the standards for cleaning requirements and sanitation,” Mondejar says.

The company is always looking at the unique needs of healthcare facilities to determine and cater to priorities. In surgery centers, one main priority is the patients, so ImageFIRST works to improve patient perception by offering superior patient gowns and linens that enhance the overall experience.

Caregivers are a priority, too, as are clean, sanitized scrubs. “We can provide a scrub program for these facilities that provides them with high-quality scrubs,” Mondejar says. With the program, facilities can get a vault that will allow each caregiver to use a QR code to scan out scrubs and replace them when they are done. This system combats scrub loss, which could lead to low morale or late starts to the day if there are not enough for everyone. By tracking scrubs in this manner, healthcare facilities are able to combat a large extra cost, as well, since the amount of new scrubs that would have to be ordered would greatly diminish.

ImageFIRST also offers a personalized delivery service for each facility. “We actually come in and stock your shelves,” Mondejar adds. “We’re counting the linen, and we're making sure at each delivery that you have enough linen and that everything is stocked on shelves and stocked in rooms the way you want it.”

As ImageFIRST continues to grow, it wants to become a one-stop shop for healthcare needs. The plan is to roll out programs that include providing mops, soaps and paper goods to guarantee facilities are getting the best supplies from a value-driven company.

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